Customer Service

SHIPPING OPTIONS

How and when will my order be shipped?

Presleys Outdoors ships via UPS and the U.S. Postal Service. Please allow up to two days for processing before your order leaves our warehouse. Order placement time determines when your items are sent.

  • Many orders placed before 12 PM CST Monday-Friday will ship the same day.
  • Orders placed on the weekends begin processing the following Monday.

We use Next Day, Second Day, 3-Day and Standard Ground shipping. UPS only delivers on weekdays. Please note that we do not offer international shipping. The law requires us to send ammunition via ground shipping and handguns by air.

 

PAYMENT OPTIONS AND CREDIT CARD ISSUES

Why was my credit card payment declined?

The following reasons may explain why our system did not accept your credit card payment:

  • Your credit card was declined by your bank.
  • Your card issuer did not authorize the payment due to security measures regarding online and high-dollar purchases.
  • Your billing address did not match your credit card billing address. Please check the billing address in your address book settings.

Please contact your credit card issuer if your card was declined due to insufficient funds or security issues specific to your card. A Presleys Outdoors representative can help with any additional problems or questions.

What payment options are available?

We accept Visa, Discover, MasterCard, PayPal and PayPal Express.

Why do I see more than one charge on my online credit card statement?

Each declined attempt at placing an order due to an incorrect CVV or billing address generates the 'pending authorization' message that occurs any time you attempt to use your credit card. This does not mean that we charged you more than once. Only the approved transaction will be converted into an actual sale.

Pending authorizations from declined attempts will eventually drop from your credit card statement in a time period determined entirely by your card-issuing bank and the banking system. This is standard banking procedure, and we have absolutely no control over this time period or the process.

 

MISCELLANEOUS

Is everything you sell listed on your site?

Although most products we sell are listed on our site, please contact us for information on ordering an item that is not currently available at our online store.

How old must I be to purchase ammunition?

You must be 18 years old to purchase shotgun ammunition and 21 years old to purchase rifle and pistol ammunition. Some restrictions may apply; check local laws.

An item I want is out of stock. How will I know when it becomes available?

Please contact us at by email to request notification of a product’s availability.

 

Please read the following Terms & Conditions carefully before using this website or placing an order.

Presleys Outdoors makes all reasonable effort to include accurate and correct information on this website. We make no guarantees as to its accuracy, and we are not liable or responsible for any inaccuracies or errors. Prices are subject to change without notice due to availability. In the event that a product is listed incorrectly due to typographic, photographic, and/or descriptive errors, Presleys Outdoors reserves the right to refuse or cancel any orders placed due to the inaccurate listing.

Images, photographs, descriptions, etc. do not necessarily represent the product in its entirety - they are shown for example only.

 

Product Descriptions

Presleys Outdoors attempts to be as accurate as possible. However, Presleys Outdoors does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Presleys Outdoors is not as described, your sole remedy is to return it in unused condition.

 

Pricing

Despite our best efforts, inadvertent pricing errors may occasionally occur. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

 

RETURN POLICY

All returns must be made within 30 days of purchase. We will accept any returned items, with the exception of ammunition, gun safes, black powder, air guns, calls, and trolling motor parts for exchange or refund as long as the items are in new and original condition in the factory packaging. For safety reasons, all ammunition is non-returnable and non-refundable.

Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part.

If an item has been used and is found to be defective, we will refer you to the manufacturer for repair/replacement under the manufacturer's warranty.

 

Defective or Damaged Merchandise

All items received damaged must be reported within 2 business days by calling (309) 697-1193 or e-mail us at sales@presleysoutdoors.com.

We must have original box with tracking label attached for a UPS claim. Always inspect and test your equipment immediately upon delivery, even if you do not plan to use it right away. Most products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.

 

Product Warranties

All products are brand new with full manufacturer's warranty. Most products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.

If you need to return an item, please contact us immediately.

A 15% restocking fee may be assessed on all returned items, unless the return was due to an error on our part.

We want you to be satisfied and enthusiastic about your experience with us. We don't consider the sale final until you are satisfied. If you return an item, please include your email address as well as your full name and telephone number, and a copy of your receipt so we can find your order quickly.

Once your item has been authorized for return please ship to:

ATTN: NICK SVENDSEN
1510 W Garfield Ave
Bartonville, IL, 61607

 

PRIVACY NOTICE

We are committed to protecting your privacy and want you to know what type of information we collect and what we do with it. If you have questions or concerns regarding our privacy notice or would like to be removed from any of our databases, contact us.

Information Collection and Use - Account Registration and Ordering

We collect and retain the following information when you create an account to place an order with us:

Name

Billing address

Shipping address

Email address

Phone numbers

Credit card information is processed using a secure, strongly encrypted connection to our processor. We do not store any of your credit card information in our databases.

We use this information to process your orders. Your information is strictly confidential; we do not share it with any other parties. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

If you do not want to us to retain your information in our system for future order processing, call or write us and we will remove your information.

When a credit card number is supplied for a purchase, this information is used exclusively by us to process payment for your order and is not shared in any form with outside parties with the exception of any credit card validation service used by Presleys Outdoors.

Like many other commercial web sites, Presleys Outdoors website utilizes a standard technology called a "cookie" to collect information about how the site is used. To place an order on our site, your browser must have cookies turned on. A cookie allows us to recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site.

 

Links to Other Sites

For your convenience, our website contains links to other sites. When you use a link to go from our Site to another web site, this Privacy Policy is no longer in effect. Presleys Outdoors is not responsible for the privacy practices employed by web sites linked to or from our site.

 

Corrections to your Account

If you have any questions or concerns about correcting or updating your account information; please contact us at 309-697-1193 or email us at sales@presleysoutdoors.com.

 

Your Acceptance of These Terms

By using this site, you signify your agreement to all the terms of Presleys Outdoors Privacy Policy. If you are not in agreement to this policy, please discontinue the use of this web site. We reserve the right, at our discretion, to change this policy at any time.

 

Reel Repair Service
Cleaning and Repair - Labor Only
Bait Caster - $20.00
Spinning Reels - $18.00
Spin Caster Reels
Small - $5.00
33s - $8.00
Large - $10.00
Fly Reels - $6.00

Trolling Motor Repair Service
Having porblems with your trolling motor? Bring it to Presleys!

Minn Kota & Motor Guide Authorized Service Center.

Thousands of parts in stock, quick local service.

Gun Repair Service

* FFL Dealer Name:
FFL Dealer Phone:
* Address 1:
Address 2:
* City:
* State:
* ZIP:

Email Signup

Signup for Presleys Emails & Receive Exclusive Deals

×
×